Privacy Policy

Effective Date: August 4, 2026

Confidence Medical Health PLLC (“Confidence Medical Health,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit confidencemedicalhealth.com (the “Website”), contact us through the Website, or submit an online appointment request.

By using the Website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Information You Provide to Us

We may collect information that you voluntarily provide through our Website, including:

• Your first and last name

• Email address

• Telephone number

• Whether you are a new or existing patient

• Your preferred appointment date and time

• The service or services in which you are interested

• Information included in a message or inquiry

• Other information you choose to provide

Please do not submit sensitive medical information, medical records, insurance information, Social Security numbers, payment information, or other confidential health information through a general Website contact form.

Submitting an appointment request does not create a provider-patient relationship and does not guarantee that an appointment has been scheduled. Our office must confirm your appointment.

Information Collected Automatically

When you visit the Website, certain information may be collected automatically through cookies, server logs, analytics tools, and similar technologies. This information may include:

• Internet Protocol address

• Browser and device type

• Operating system

• Referring website

• Pages viewed

• Date and time of access

• General geographic location

• Website interactions and navigation activity

We may use this information to maintain the Website, understand how visitors use it, improve its performance, prevent fraud or misuse, and support Website security.

2. How We Use Information

We may use information collected through the Website to:

• Respond to questions and inquiries

• Contact you regarding an appointment request

• Provide information about our services

• Operate, maintain, and improve the Website

• Understand Website traffic and usage

• Protect the security and integrity of the Website

• Detect or prevent fraudulent, harmful, or unlawful activity

• Comply with legal, regulatory, and professional obligations

• Enforce our policies and protect our rights

We will not use information submitted through the Website to send marketing text messages without any consent required by applicable law.

3. Appointment Requests and Electronic Communications

The Website may allow you to request an appointment online. An online request is provided for convenience and is not a confirmed appointment until you receive confirmation from Confidence Medical Health.

Email, Website forms, and standard text messaging may not be fully secure. Please do not use these methods to communicate urgent concerns or detailed medical information.

The Website is not intended for medical emergencies. If you believe you are experiencing a medical emergency, call 911 or go to the nearest emergency department.

4. Health Information and HIPAA

This Privacy Policy applies primarily to information collected through the public Website.

When Confidence Medical Health creates, receives, maintains, or transmits protected health information as a healthcare provider, that information may be governed by the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), other healthcare privacy laws, and our separate Notice of Privacy Practices.

The Notice of Privacy Practices explains how medical information may be used or disclosed, your rights regarding that information, and our responsibilities as a healthcare provider.

Nothing in this Website Privacy Policy is intended to replace or modify the Notice of Privacy Practices. When this Privacy Policy and the Notice of Privacy Practices apply differently to protected health information, the Notice of Privacy Practices and applicable law will control.

5. Cookies and Similar Technologies

The Website may use cookies and similar technologies to support functions such as:

• Remembering Website preferences

• Measuring Website traffic and performance

• Identifying technical problems

• Improving usability and accessibility

• Protecting the Website from spam, fraud, or misuse

A cookie is a small file stored on your device when you visit a website. You may be able to block or delete cookies through your browser settings. Disabling cookies may affect how certain Website features function.

Third-party services used on the Website may place or access their own cookies in accordance with their own privacy policies.

6. Analytics and Third-Party Services

We may use third-party providers to help us operate, secure, host, analyze, or improve the Website. These providers may collect technical or usage information when you interact with the Website.

Third-party services may include:

• Website hosting providers

• Website content-management and security providers

• Analytics providers

• Spam-prevention and form-security services

• Email or form-delivery providers

• Mapping or directions services

• Accessibility tools

• Scheduling or patient-communication platforms

These providers may process information on our behalf or under their own privacy policies. We encourage you to review the policies of any third-party service you choose to use.

7. How We Disclose Information

We may disclose information collected through the Website:

To Service Providers

We may provide information to vendors and contractors that perform services on our behalf, such as Website hosting, maintenance, security, analytics, form processing, communications, and technical support.

For Legal or Safety Reasons

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with a law, regulation, subpoena, court order, or legal process

• Respond to a lawful government request

• Protect the rights, property, or safety of Confidence Medical Health, our patients, Website visitors, or others

• Investigate suspected fraud, security incidents, or unlawful activity

• Enforce our agreements or policies

In Connection With a Business Transaction

Information may be transferred as part of a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, subject to applicable legal requirements.

With Your Direction or Consent

We may disclose information for another purpose when you direct us to do so or provide your consent.

8. Sale of Personal Information

Confidence Medical Health does not sell personal information collected through the Website for monetary consideration.

If our practices change, we will update this Privacy Policy and provide any notices or choices required by applicable law.

Nevada residents may contact us using the information below to submit a verified request regarding the sale of covered information. Because we do not sell covered information as described above, we will not sell information belonging to a person who submits such a request.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect information collected through the Website.

However, no website, electronic transmission, email system, or storage system can be guaranteed to be completely secure. You should use caution when transmitting information online and avoid including sensitive medical or identifying information in general Website forms.

10. Data Retention

We may retain information for as long as reasonably necessary to:

• Respond to your inquiry or appointment request

• Provide requested services

• Maintain appropriate business and operational records

• Protect against fraud or misuse

• Resolve disputes

• Enforce agreements

• Comply with legal, regulatory, tax, insurance, or professional obligations

Retention periods may differ depending on the type of information and the reason it was collected.

Medical records and protected health information may be retained according to separate healthcare-record requirements and are addressed through our clinical privacy and records practices.

11. Your Choices and Requests

Depending on applicable law and the nature of the information, you may contact us to request that we:

• Provide information about the personal information we maintain about you

• Correct inaccurate information

• Delete information that is not required for legal, clinical, security, or operational purposes

• Stop certain communications

• Address a concern about how Website information was handled

We may need to verify your identity before completing a request. Certain information may be exempt from a request or retained when required or permitted by law.

Requests involving medical records or protected health information must be handled according to the procedures described in our Notice of Privacy Practices.

12. Children’s Privacy

The Website provides information about primary care services for people of all ages, but it is intended for use by adults, parents, and legal guardians.

The Website is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through the Website without authorization from a parent or legal guardian.

A parent or legal guardian who believes a child has submitted personal information through the Website may contact us to request its review or deletion, subject to applicable healthcare-record requirements.

13. External Links

The Website may contain links to websites or services operated by third parties. We do not control and are not responsible for the content, security, or privacy practices of those third parties.

Visiting a third-party website is subject to that website’s own terms and privacy policy.

14. Do Not Track Signals

Some browsers allow users to send “Do Not Track” signals. Because there is not a universally accepted standard for responding to these signals, the Website may not respond to them.

You may manage cookies and certain tracking technologies through your browser or device settings.

15. Visitors From Outside the United States

Confidence Medical Health is located in Nevada and provides healthcare services primarily to patients in Nevada and surrounding areas. The Website is operated from the United States.

If you access the Website from another country, your information may be processed in the United States, where privacy laws may differ from those in your location.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our Website, practices, services, technology, or legal obligations.

The revised policy will be posted on this page with an updated effective date. Your continued use of the Website after a revised policy is posted indicates your acknowledgment of the updated policy.

17. Contact Us

Questions, concerns, or privacy requests regarding this Website Privacy Policy may be directed to:

Confidence Medical Health PLLC
1150 Selmi Drive, Suite 504
Reno, Nevada 89512

Phone: (775) 548-0210

Please do not include private medical information in a general privacy inquiry. For questions involving your care, appointments, medical records, or protected health information, call the clinic directly.